1 salle de bain
1 salle de bain
Procédure d'arrivée irréprochable
100 % des voyageurs récents ont attribué 5 étoiles à la procédure d'arrivée dans ce logement.
100 % des voyageurs récents ont attribué 5 étoiles à l'emplacement de ce logement.
3 voyageurs ayant séjourné récemment dans ce logement ont indiqué qu'il était parfaitement propre.
380 sq. ft. with Exceptional views. Sits on cliff overlooking lake.
Hang on top gated deck, relax with fire pit 2nd deck or fish at bottom deck. King size bed inside home.
Parking gratuit sur place
1 lit king size, 1 lit queen size
Non-fumeur. Pas de fête ni de soirée
Heure d'arrivée entre 14:00 et 22:00 et départ avant 14:00
The house was dirty, sheets had not been changed and were full of dog hair/dirty, the pool had slimy/moldy floats, we found underwear/bikini bottoms in the sofa outside, there were huge spider webs above the bed (have pics to prove it)... Roxane was very attentive, until we left …
Réponse de Roxane :
We had lost our cleaning person for the day (notifying us by noon work was not done). We hired new group to clean and apparently did not do the ceilings etc (corners), yet pictures were taken and house was clean perhaps just not immaculate in corners, etc. When living at the lake YOU HAVE to be attentive to corners, windows, etc so losing a regular cleaning crew of a year this may have not been addressed. Cleaning company called me asking where sheets were to change so am a bit concerned and will address. I never received (and had stated that I was out of internet connection when at ranch in New Mexico so please.... text by phone is preferred). When I did receive the first notice on BNB site, after their exit, I addressed immediately. I offered a free return weekend, but the client never responded. I thank everyone for their honesty and POD (Point of Direction) to make this wonderful spot a place everyone can enjoy. I have many 5 star review and superhost of 7 years so I apologize for this change of cleaning companies on your stay. It's all been resolved.
Beware!!!! This property is part of a bitter divorce settlement!! During the Memorial Day weekend, my husband and I were told by the verbally abusive husband to leave his property NOW!! Note I’m censoring his language. He threatened to call the police as this is his property and …
Réponse de Roxane :
This property was never part of a divorce, it was mine. Regretfully and sadly Cindy appeared and he was lying in wait unaware to all of us who are associated with the property. The Jonestown Police made a grave mistake and we will be calling the Texas Rangers and City Manager to handle. There is a hearing on Friday, I am filing yet another Protective Order. As I had given Cindy a small overview of my and babies situation and how no one including law enforcement supported us the house had never been an issue with people enjoying their stays. On June 1st there is a hearing and tomorrow (May 29th) a Protective Order will be put in place. I will not allow anyone to stay at the property until a Judge finally protects what's rightfully ours. I agree with you Cindy. The Jonestown Police failed to do their job as he had been given a warning (recorded on phone by their detective) but clearly a defunct system they did not share with small (5 police officers) the danger of this man against me and my infant, which they are very clear about. In these situations an officer was negligent in two things. One not honoring a contract and doing the right thing by law - the second not calling me immediately while on scene. The owner (and sole resident for a year). I offer our coast house up to you at no charge for a week. I know you said you were angry when you wrote this review and I don't blame you. From the bottom of my heart I am sorry. I regret ever involving myself with someone this psychotic.
Austin, Texas native, moved to Los Angeles 10 yrs ago. I work in television as a Casting Director/Casting Producer for hit shows on Bravo!, A&E, Animal Planet, MTV/VH1. LOVE the beach, hiking/biking along the ocean to the restaurants that run the 20 miles up and along the Santa …
Taux de réponse : 100%
Délai de réponse : Dans la journée
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