Note to future guests: the reason I gently ask guests to throw sheets in the laundry room before departure, and, if possible, put a load in, is because when one has 10-12 guests, it would take 4 hours or more to turn the house around. And there is only 2-3 hour window to do so with my cleaning team, especially given that I am allmost always booked. This takes at most five minutes. As for any other cleaning task, that is fully optional. Nowhere in any document do I ask a guest to fully wash all towels and dry them. If guests can help out, great. If they don't, no biggie. But, most guests on Airbnb try their level best to leave the place as they found it, knowing how hard it is to keep a place at the highest level of guest expectations. So, if guests chip in just a little, it allows the cleaning team to exceed all possible cleaning expectations. I am a little surprised that Barb misrepresented the protocol document in this manner. If one is not happy with this small gentle cleaning request, one should bring it up to me long before one's visit or cancel. One gets a full refund. The protocol document contains very sensitive private information. For obvious security reasons, it cannot be released before you book. But, one has access to it online immediately upon booking. The small cleaning request exists for the benefit of the next guest and efficient and timely turnaround. It's very minor. As for the futon on the red carpet in the storage room, that is there for guests to use how they please. Children could sleep in there, or they could pull it out. It's not counted as a bedroom. There were lots of misunderstandings with this guest, which I left out of my review. I got frequent calls from her fellow guests who clearly had not read or did not understand the protocol document. I gently explained things to them. Once again, Barb's statement about the cleaning is a misrepresentation. I hope that is clear.