Dear Tim, many thanks for your notes. We have never had problems with the hot because the AC unit is always been enough to avoid it. But thanks for informed us we will do something in order to improve. The cost of cleaning was clear at the time of the booking and the cost is proportioned to the size of the apt all in parquet floor, almost 8 windows, 2 bathrooms, and what the cleaners asked for it. Now the cost of them are included in Airbnb in order to avoid any problem. For the check in we did all we could to let you enter in the morning as per your request. I work so my mom did it so that you could stay in the apt before the regular check in time. I'm sorry I couldn't meet you at the check out but we have had an healthy issue and I had to go at the hospital. Anyway, we are sorry you aren't completely satisfy we will do our best in order to improve our self. Thank you a lot.