Thank you Christophe, for staying at Waterland and for the helpful feedback.
It is good to hear that you enjoyed the location and the splendid views over a lovely garden airy tropical. It's also nice to hear that you found the villa to be very stylish , clean, well equipped and luxurious and to hear that the staff were good about looking after you and were very friendly. It is marvelous that you found Waterland to be a paradise.
Thank you too for the feedback about things to improve.
How disappointing that the mini refrigerator in your villa was not fully clean. As you observed, our staff do a commendable overall job in keeping the place clean and it's important that the mini refrigerator also be checked and cleaned each time. I have shared this concern with the manager so that he can make sure that we clean the mini refrigerators after each guest checks out.
Thank you too for the suggestion of a parasol for the pool deck outside your villa. The sun in Sri Lanka is often hot and parasols can help guard against the sun. That said, much of the beauty of Waterland is the extraordinary views of the water and a deliberate decision was made not to construct obstacles such as parasols that interfere with the views. The pool decks are partially covered by the roof eaves. When we looked at extending those eaves, guests told us that they want to sunbathe and want full exposure to the sun. Since some guests want to sit outside and be protected from the sun, we added a cover over the restaurant patio.
Thanks too for the feedback about the deck chairs not being sufficiently clean. We clean the deck chair cushions each day when we do the villa cleanings. The pool deck is only accessible from the inside of the villa, though, so if the cushions get dust on them during the night, we are only able to clean them when the villa itself gets cleaned. To help ensure that the cushions stay cleaner, we are adding pool cushion storage racks next to each pool deck. We have already completed some of those cushion storage racks and should have cushion storage racks by all the pools by the end of this month.
I'm sorry to hear that you experienced some difficulty after your wife removed the make-up mirror from the bathroom and placed it in the living room in a place where the Sun reflected on it. Mirrors are indeed reflectors of heat.